Refund policy

Returns and Refund Policy

1. Introduction
At The Landlord Hub, we strive to provide excellent service and ensure customer satisfaction. This Returns and Refund Policy outlines the conditions under which refunds may be provided and the steps to initiate a refund.

2. Refund Eligibility
2.1 Refunds may be requested for services under the following conditions:

• Cancellation is made at least 48 hours before the scheduled appointment.
• The service has not yet been fulfilled or commenced.
• The refund request adheres to the terms outlined below.

2.2 Refunds are not applicable in the following cases:

• Cancellations made less than 48 hours before the scheduled appointment.
• Situations where the contractor was unable to access the property due to tenant unavailability or landlord oversight.
• Services that have already been completed.

3. Process for Requesting a Refund
3.1 To request a refund, you must contact us via email at dan@the-landlord.co.uk with the following details:

• Booking reference number.
• Date of service.
• Reason for the refund request.

3.2 Refund requests will be reviewed within 5 business days, and an outcome will be communicated promptly.

4. Refund Method
4.1 Approved refunds will be issued to the original payment method used at the time of booking.
4.2 Please allow up to 10 business days for the refund to be processed, depending on your financial institution.

5. Service-Specific Terms
5.1 Combined Certification Packages: Partial refunds are not available for individual certificates within bundled services.
5.2 Missed Appointments: If a contractor is unable to access the property due to tenant or landlord oversight, a rebooking fee may apply.

6. Changes to This Policy
We reserve the right to update or modify this Returns and Refund Policy at any time. Any changes will be posted on our website and will take effect immediately.

For further assistance, contact us at dan@the-landlord.co.uk or visit www.the-landlord.co.uk.